Autonomous Digital Assistant to Human Agent seamless Handoff

In earlier articles, I discussed Autonomous Digital Assistantprovisioning a Digital Assistant, building skills and making it multi-lingual. In this post, I would like to take the discussion forward to address certain scenarios where there is a need for Human Intervention when the Bot cannot handle the conversation and instead redirect the chat to a human agent.

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Exploring GitHub Docker Hub and OCCS Part 4

In my previous post in this series I covered linking GitHub and DockerHub and configuring the environment such that a build of a Docker image was triggered on updates to GitHub. In this final post of the series I will take you through the steps to pull the image from Docker Hub into OCCS in order to run the application. It should be noted that the image built on Docker Hub in my example is only the web tier that contains my Node.js project (APIs and SwaggerUI). The MongoDB component of my OCCS Stack is pulled directly from Docker Hub when my Stack containing the Web Tier and Database Tier services is deployed to OCCS. Continue reading “Exploring GitHub Docker Hub and OCCS Part 4”