Oracle Digital Assistant Hands-On: Build your Digital Assitant under 2 hours

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As we roll out the Oracle Digital Assitant workshop across Australia and New Zeland over the course of the next few weeks, below are the instructions for the participants interested to try out the platform and build a Digital Assistant.

  • If you have registered for the event, you would get an email to set up the password for your Oracle cloud account on the day of the workshop.
  • Once you set up the password access  Digital Assistant UI to start building your first Digital Assistant.
  • Download the hands-on lab material from here that has detailed instructions on how to design and deploy a Digital Assistant.

Here are some interesting links that can compliment your learning process of the Oracle Digital Assitant or if you would like to re-visit them later.

Oracle Digital Assistant Channel: This playlist is dedicated to covering all the major features of Oracle Digital Assitant. You can watch in sequence for an end-to-end insight into Oracle Intelligent Bots, or dip into any video to learn about that features.

 

Additional Blogs that might help you in your Oracle Digital Assistant learning journey

Deep-dive real-world tips, techniques and samples on building skills with Digital Assistant Platform.

Boring FAQ to engaging Digital Assitant under 5 mins

Autonomous Digital Assistant to Human Agent seamless Handoff

Oracle Autonomous Digital Assistant: The new incarnation for conversation interfaces

Provisioning Autonomous Oracle Digital Assistant

Entities and Intents: crawling through Natural Language Processing

What if in the middle of the conversation the user changes mind?

Leave your comments here if you would need any more information on this topic.

 

Boring FAQ to engaging Digital Assitant under 5 mins

Majority of the websites have FAQ pages, and they are always dull. If only you could convert your FAQ to something more tangible that solves the users need you could resolve customer frustration of finding the right information. Moreover, if that experience is more interactive, it leads to an engaging experience where you can contextualise the data and also execute the task on behalf of the customer. We can create this rich experience by making your traditional FAQ’s wrapped inside a chatbot.

In this article let’s have a look at how we can quickly convert FAQ Pages to a Bot in minutes. Oracle’s natural language understanding technology and QnA engine available in Digital Assistant platform can sift through the historical FAQ data and answer even sophisticated requests from your clients. Further, you can handover complex queries to your support as I discussed in an earlier article

Continue reading “Boring FAQ to engaging Digital Assitant under 5 mins”

Autonomous Digital Assistant to Human Agent seamless Handoff

In earlier articles, I discussed Autonomous Digital Assistantprovisioning a Digital Assistant, building skills and making it multi-lingual. In this post, I would like to take the discussion forward to address certain scenarios where there is a need for Human Intervention when the Bot cannot handle the conversation and instead redirect the chat to a human agent.

Continue reading “Autonomous Digital Assistant to Human Agent seamless Handoff”

Provisioning Autonomous Oracle Digital Assistant

In the last post, we talked briefly about the Oracle Digital Assistant. In this post, I would like to walk you through the provisioning process of the Autonomous Oracle Digital Assistant.

Continue reading “Provisioning Autonomous Oracle Digital Assistant”

PeopleSoft Integration using Oracle Integration Cloud – Part 2

Now we’re ready to create connections and integration from OIC. If you missed part 1, please go for Part 1 now.  Also my colleague Carlos already wrote excellent blog, Teaching how to integrate Salesforce and Sale Cloud with Oracle Integration Cloud Service so you can look at how to configure outbound message from Salesforce.com and Salesforce Connection with Trigger from OIC.

Continue reading “PeopleSoft Integration using Oracle Integration Cloud – Part 2”

Building a Multi-Lingual Bot on the Oracle Chatbot Platform

Building a Multi-Lingual Bot on the Oracle Chatbot Platform

First things first, if you are new to building Chatbot using the Oracle Cloud Platform, here are some quick videos to get you started on the platform and its capabilities. There is also an online MOOC (Massive Open Online Course) available on how to build your first BOT using the Oracle Platform and access the Bot through Facebook Channel.
Now that we understand how to build a bot let’s turn the Bot that can recognise the input from the end user conversing in his/her own language and respond accordingly.

The Bot platform allows you to bring your own translation keys (Google / Bing) and the Bot can be configured to detect the language. The bot further converts the user input to English, intent recognition by the NLP engine kicks off, based on the dialogue flow the bot structures the response in English which is again translated back into the language in which the question was asked by the user.

Let’s see that this in action :

Continue reading “Building a Multi-Lingual Bot on the Oracle Chatbot Platform”

Autonomous Chatbot & Mobile in Action Workshop

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You’re invited to a unique workshop to experience Oracle’s world-class Autonomous Chatbot & Mobile Cloud Platform in action.  Bring the team, as this applies to Business Managers, User Experience Managers, Developers and Architects alike.

This exciting session will include a business presentation, demonstration, and a hands-on workshop so you will leave knowing:

  • How autonomous software can free up time for your employees to focus on high value tasks, by executing autonomously mundane tasks across your business.
  • How your business can easily take advantage of AI to reduce inefficiencies and save time and money, whether it is about self-service for customers, employees or suppliers.
  • How this unique Oracle autonomous strategy is transforming app development quickly.

Optional Hands-On Session – Autonomous Mobile Cloud Platform
Following the presentation we will run a mini hands-on workshop where you will experience how Oracle is approaching this innovative and transformative technology to help build the next generation mobile channel. You’ll experience the power of Chatbot, one of the most revolutionary technologies that leverages AI and delivers a 40-50% improvement in communication productivity in just a few weeks.

Please bring your Wi-Fi enabled laptop and mobile phone with you to take advantage of this session.


Agenda:

09:00am                       Registration

09:30am                       Workshop starts

10:30am                        Morning tea

12:00pm                        Workshop concludes with lunch

12:30pm – 3:00pm     Optional hands-on session


Presenter:   Vijay Kumar Yenne  or  Michael Scheelhardt


Event Locations & Registration:

BRISBANE – ORACLE OFFICE – Tuesday, 23 October
SYDNEY – ORACLE OFFICE – Thursday, 25 October
MELBOURNE – ORACLE OFFICE – Tuesday, 30 October
ADELAIDE – ORACLE OFFICE – Thursday, 22 November
AUCKLAND – ORACLE OFFICE – Thursday, 29 November


For more workshops:  Oracle ANZ Live S2V Workshop Series