Customisation is essential part of any SaaS implementation to capture unique business needs. In Salesforce SaaS application also, there could be several use-cases where user might need to create a new Custom Object or add custom fields into existing Standard Object such as Contact, Account and Organisation etc. In this blog I will be showing how can we add Custom fields e.g. Degree name, Passing Year etc. into existing Salesforce Contact object and can update the same field using Oracle Integration Cloud (OIC) Salesforce adapter. I will write another separate blog later where I can show how a completely new Custom Object can be created in Salesforce and updated through Oracle Integration Salesforce Adapter.
Before, I go into deep drive, just want to highlight the core objective of this blog to show Salesforce configuration and OIC Salesforce adapter configuration, I am assuming reader has already basis understanding of OIC product features such as Connection, Integration, mapping and deployment.
My colleague had already covered Salesforce Inbound and Outbound integration using Oracle Integration Cloud Salesforce Adapter. So, I might not be repeating few steps which already been covered in this blog. if you doing Salesforce Integration first time, then its recommended to review these blogs as well.
So let’s do deep dive now. Below are the high levels flow and steps which needs to be performed to achieve desired result.
- Create custom fields e.g. Degree Name and Passing year into Salesforce existing Contact Object
- Create/Update Salesforce Connection in OIC
- Create REST Adapter in OIC
- Create Integration which maps Contact Object Custom Fields from Postman to Salesforce
- Activate Integration
- Trigger Integration using Postman
- Verify Result In Salesforce
Continue reading “Manage Custom Fields in Salesforce using Oracle Integration Salesforce Adapter !!!”
I have already blogged two different integration pattern between Service Cloud to Eloqua.
This first integration pattern was using Standard Object e.g. Contact object, documented in this blog
The second integration pattern was using Custom Object e.g. Degree Object, documented in this blog.
Now, in this current blog, I am going to cover another integration pattern where bulk data can be imported from Service Cloud to Eloqua using Service Cloud ROQL statement.
In both my previous blogs, data was getting exchanged real time but one transaction at a time, but in this blog data will be transmitted from Service Cloud to Eloqua in bulk for Opportunity Business Object.
Continue reading “Oracle Service Cloud to Eloqua – Bulk Opportunity Import using Service Cloud ROQL and OIC”
In my previous blog I have focused on how Standard Business Object e.g. Contact can be replicated from Service Cloud to Eloqua.
Now, in this blog focused will be, how Custom Object can be replicated from Service Cloud to Eloqua.
Continue reading “Oracle Service Cloud to Eloqua Custom Object Replication using OIC”
Recently, I have been worked for different use-case scenarios between Service Cloud to Eloqua Integration using OIC, hence thought to publish this blog to cover all those scenarios.
This is first in series which will use standard business Contact object data replication, there will be two more blogs, one covering Custom Object replication and another one will be importing data in bulk from Service Cloud to Eloqua.
Before, I start showing the steps how Contact Business Object data can be replicate from Service Cloud to Eloqua. I need to emphasis the important of Service Cloud Adapter and Eloqua Adapter.
Continue reading “Oracle Service Cloud to Eloqua Contact Create/Update using OIC”
Last week, I had the opportunity to do some work and part of the engagement there was to integrate some data. Easy right? It’s not that hard especially with the technology and standards we have these days. However, what was not apparent upfront until after some digging (ie research), an email and a phone call that there were no APIs to be found. “Ha ha ha … we’ve got you … there is no way you can do it now” So the challenge was accepted and instead of time travelling into the future to find a new way of doing things, I went totally retro. And hence the title “Enter The Robots“. I didn’t go and create new versions of robots or AI. I don’t create a new quantum computing paradigm. What I did do was classically known as screen-scraping. “ick“, I hear from the crowd. “How dare you?“, someone else yells out. But I say this honestly, if there is no other way to integrate and capture data, then I rather do it knowing that it is a last resort.
In this article, I walk through a few of the tips and tricks with what’s currently available to help out in this situation.
Continue reading “Enter The Robots (A Different Kind)”
Recently, I been part of one POC where I have learned how we can consume Business Events from Oracle Engagement Cloud.
Oracle Engagement Cloud is a Software as a Service (SaaS) offering from Oracle which provides unified Sales and Service Capabilities, includes sales force automation to manage the full sales lifecycle including leads, accounts, contacts, opportunities, assets, activities, assessments, and forecasts. Leverage content on mobile, the web, and email applications etc.
Beneath the hood, there are several business object e.g. Account, Contact, Plan, Opportunity, service request etc. which form the data model to store data in back-end and exchange data with other systems.
In this blog, I will be simply demonstrating the prerequisite which are required to configure inside Oracle Engagement Cloud and OIC Sales Cloud Adapter configuration.
Continue reading “Oracle Engagement Cloud Event Processing using Sales Cloud Adapter within Oracle Integration Cloud !!!”
Even in a day and age where event-based and real-time data exchange is prevalent and growing, the truth is there are still massive amounts of data exchanged using file transfer mechanisms. Oracle has always played in this realm, but with limited success. The Oracle Managed File Transfer (MFT) application is pretty good, but nothing to write home about… or write a blog about! 😀
One reason is because moving files around and using FTP servers is not very glamorous. Another reason is because the Oracle MFT management dashboard is pretty limited. It is able to monitor various aspects of a file transfer, report success or failure and allow you to resend files. But it has no business context or the ability to understand how a file might be part of a larger business process.
Continue reading “Oracle MFT – OIC Integration”