Oracle Service Cloud to Eloqua – Bulk Opportunity Import using Service Cloud ROQL and OIC

I have already blogged two different integration pattern between Service Cloud to Eloqua.

This first integration pattern was using Standard Object e.g. Contact object, documented in this blog

The second integration pattern was using Custom Object e.g. Degree Object, documented in this blog.

Now, in this current blog, I am going to cover another integration pattern where bulk data can be imported from Service Cloud to Eloqua using Service Cloud ROQL statement.

In both my previous blogs, data was getting exchanged real time but one transaction at a time, but in this blog data will be transmitted from Service Cloud to Eloqua in bulk for Opportunity Business Object.

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Oracle Service Cloud to Eloqua Custom Object Replication using OIC

In my previous blog I have focused on how Standard Business Object e.g. Contact can be replicated from Service Cloud to Eloqua.

Now, in this blog focused will be, how Custom Object can be replicated from Service Cloud to Eloqua.

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Oracle Service Cloud to Eloqua Contact Create/Update using OIC

Recently, I have been worked for different use-case scenarios between Service Cloud to Eloqua Integration using OIC, hence thought to publish this blog to cover all those scenarios.

This is first in series which will use standard business Contact object data replication, there will be two more blogs, one covering Custom Object replication and another one will be importing data in bulk from Service Cloud to Eloqua.

Before, I start showing the steps how Contact Business Object data can be replicate from Service Cloud to Eloqua. I need to emphasis the important of Service Cloud Adapter and Eloqua Adapter.

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Enter The Robots (A Different Kind)

Last week, I had the opportunity to do some work and part of the engagement there was to integrate some data. Easy right? It’s not that hard especially with the technology and standards we have these days. However, what was not apparent upfront until after some digging (ie research), an email and a phone call that there were no APIs to be found. “Ha ha ha … we’ve got you … there is no way you can do it now” So the challenge was accepted and instead of time travelling into the future to find a new way of doing things, I went totally retro. And hence the title “Enter The Robots“. I didn’t go and create new versions of robots or AI. I don’t create a new quantum computing paradigm. What I did do was classically known as screen-scraping. “ick“, I hear from the crowd. “How dare you?“, someone else yells out. But I say this honestly, if there is no other way to integrate and capture data, then I rather do it knowing that it is a last resort.

In this article, I walk through a few of the tips and tricks with what’s currently available to help out in this situation.

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Oracle Engagement Cloud Event Processing using Sales Cloud Adapter within Oracle Integration Cloud !!!

Recently, I been part of one POC where I have learned how we can consume Business Events from Oracle Engagement Cloud.

Oracle Engagement Cloud is a Software as a Service (SaaS) offering from Oracle which provides unified Sales and Service Capabilities, includes sales force automation to manage the full sales lifecycle including leads, accounts, contacts, opportunities, assets, activities, assessments, and forecasts. Leverage content on mobile, the web, and email applications etc.

Beneath the hood, there are several business object e.g. Account, Contact, Plan, Opportunity, service request etc. which form the data model to store data in back-end and exchange data with other systems.

In this blog, I will be simply demonstrating the prerequisite which are required to configure inside Oracle Engagement Cloud and OIC Sales Cloud Adapter configuration.

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Oracle MFT – OIC Integration

Even in a day and age where event-based and real-time data exchange is prevalent and growing, the truth is there are still massive amounts of data exchanged using file transfer mechanisms.  Oracle has always played in this realm, but with limited success.  The Oracle Managed File Transfer (MFT) application is pretty good, but nothing to write home about… or write a blog about! 😀

One reason is because moving files around and using FTP servers is not very glamorous.  Another reason is because the Oracle MFT management dashboard is pretty limited.  It is able to monitor various aspects of a file transfer, report success or failure and allow you to resend files.  But it has no business context or the ability to understand how a file might be part of a larger business process.

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PeopleSoft Integration using Oracle Integration Cloud – Part 2

Now we’re ready to create connections and integration from OIC. If you missed part 1, please go for Part 1 now.  Also my colleague Carlos already wrote excellent blog, Teaching how to integrate Salesforce and Sale Cloud with Oracle Integration Cloud Service so you can look at how to configure outbound message from Salesforce.com and Salesforce Connection with Trigger from OIC.

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