Bots that can survive human contact
User: "Wats PaaS?" Bot: "Oracle Cloud Platform has the most comprehensive suite of PaaS solutions to help you increase business agility and drive innovation in the cloud. The most popular are Integration Cloud, Mobile & Chatbots and Blockchain" User: "Oops! I meant SaaS" Bot: "Oracle Cloud Platform has the most comprehensive suite of [....] User: "Sure... See you later"
I believe machines are very good at doing repeatable and predictable tasks. Humans by nature are everything but predictable. This is why it takes a lot of work to build a Bot that can survive human contact….
This post is a deep technical dive into sub-intents, System components and how we combine them to build a dialog flow that attempts to maintain a conversation even when the user “goes off script”.
Continue reading “What if in the middle of the conversation the user changes mind?”






