Majority of the websites have FAQ pages, and they are always dull. If only you could convert your FAQ to something more tangible that solves the users need you could resolve customer frustration of finding the right information. Moreover, if that experience is more interactive, it leads to an engaging experience where you can contextualise the data and also execute the task on behalf of the customer. We can create this rich experience by making your traditional FAQ’s wrapped inside a chatbot.
In this article let’s have a look at how we can quickly convert FAQ Pages to a Bot in minutes. Oracle’s natural language understanding technology and QnA engine available in Digital Assistant platform can sift through the historical FAQ data and answer even sophisticated requests from your clients. Further, you can handover complex queries to your support as I discussed in an earlier article
In earlier articles, I discussed Autonomous Digital Assistant, provisioning a Digital Assistant, building skills and making it multi-lingual. In this post, I would like to take the discussion forward to address certain scenarios where there is a need for Human Intervention when the Bot cannot handle the conversation and instead redirect the chat to a human agent.
If you are following the Oracle Autonomous Mobile and Chatbot Platform announcements you would have now realised that we have announced the availability of the Oracle Digital Assistant platform as a new SKU under the PaaS offerings.
In this post, I will delve deeper into the Oracle Digital Assistant offering and answer what I anticipate will be common questions about the changes.
The other day my boss shared with me a nice trick that I found it very useful and has simplified my life a lot, when creating demos or quick prototypes. For this reason and knowing how many people are quickly switching into using Oracle Autonomous Database (ADW or ATP), I thought it would be a good idea to be shared as a quick reference.
The trick consists in using SQL Developer to easily import Data from Excel spreadsheets, directly into Oracle Autonomous DB (ADW or ATP). This also opens up a nice wizard that helps create and configure new database tables to be created and then used to import the data. How cool is that?