Oracle Service Cloud to Eloqua – Bulk Opportunity Import using Service Cloud ROQL and OIC !!!

I have already blogged two different integration pattern between Service Cloud to Eloqua.

This first integration pattern was using Standard Object e.g. Contact object, documented in this blog

The second integration pattern was using Custom Object e.g. Degree Object, documented in this blog.

Now, in this current blog, I am going to cover another integration pattern where bulk data can be imported from Service Cloud to Eloqua using Service Cloud ROQL statement.

In both my previous blogs, data was getting exchanged real time but one transaction at a time, but in this blog data will be transmitted from Service Cloud to Eloqua in bulk for Opportunity Business Object.

Usecase:-

This could be one of useful use case wherein you run some marketing campaign recently, which resulted some of the opportunities in Service Cloud and in Marketing cloud you want to reassess campaign performance by looking opportunities data from Service Cloud. Hence, Opportunities data need to be synch with Eloqua in Bulk.

In this use case we will running scheduler integration which will trigger by its own in 10 minute interval and will first get the lists of all new and updated opportunities from Service cloud and then will create the Opportunity Import job in Eloqua and will upload the data to that particular opportunity import job, as result your Opportunities data form Service Cloud to Eloqua will be synched.

Below are the high level steps need to execute to Sync Opportunities in bulk from Service Cloud to Eloqua-

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Continue reading “Oracle Service Cloud to Eloqua – Bulk Opportunity Import using Service Cloud ROQL and OIC !!!”

Oracle Service Cloud to Eloqua Custom Object Replication using OIC !!!

In my previous blog I have focused on how Standard Business Object e.g. Contact can be replicated from Service Cloud to Eloqua.

Now, in this blog focused will be, how Custom Object can be replicated from Service Cloud to Eloqua.

Usecase:

Currently, Service Cloud Adapter only support 3 business object event processing through adapter 1) Contact 2) Incident and 3) Organisation.

If you need to process the event for any other objects, other that what listed above then you need follow the path of Custom Object, Custom Event, associate Custom Event to Custom Object etc.

In this example use-case, I will be creating a Degree Custom object which will hold the value of Contact’s degree information e.g. Degree Name, Degree Status, Email address etc and data will be replicated from Service Cloud to Eloqua whenever that degree object gets created.

Below are the high level steps needs to follow –

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Continue reading “Oracle Service Cloud to Eloqua Custom Object Replication using OIC !!!”

Oracle Service Cloud to Eloqua Contact Create/Update using OIC !

Recently, I have been worked for different use-case scenarios between Service Cloud to Eloqua Integration using OIC, hence thought to publish this blog to cover all those scenarios.

This is first in series which will use standard business Contact object data replication, there will be two more blogs, one covering Custom Object replication and another one will be importing data in bulk from Service Cloud to Eloqua.

Before, I start showing the steps how Contact Business Object data can be replicate from Service Cloud to Eloqua. I need to emphasis the important of Service Cloud Adapter and Eloqua Adapter.

Continue reading “Oracle Service Cloud to Eloqua Contact Create/Update using OIC !”

Embed Process Automation into Oracle Service Cloud – Part 1

In this blog, we showcase the abilities of Oracle Integration Cloud – Process to be embedded in SaaS applications. This is useful when you need to straddle workflows across systems or when users you need to conduct an approval are outside your organisation. OIC Process is extremely powerful for application extensions, providing capabilities to deliver embeddable UIs for Forms and Task Lists as HTML5 files that can be inserted in ANY application, Oracle, non-Oracle and even on-prem. We are using Oracle Service Cloud to showcase this. Service Cloud is a Service Request SaaS CRM, typically utilized by Contact Centres. Since only Contact Centre users have access to Service Cloud, what if you need information from another department, such as Field Services/Billing or even another organisation?

Continue reading “Embed Process Automation into Oracle Service Cloud – Part 1”