Category: Service Cloud

Oracle Service Cloud to Eloqua – Bulk Opportunity Import using Service Cloud ROQL and OIC

I have already blogged two different integration pattern between Service Cloud to Eloqua.

This first integration pattern was using Standard Object e.g. Contact object, documented in this blog

The second integration pattern was using Custom Object e.g. Degree Object, documented in this blog.

Now, in this current blog, I am going to cover another integration pattern where bulk data can be imported from Service Cloud to Eloqua using Service Cloud ROQL statement.

In both my previous blogs, data was getting exchanged real time but one transaction at a time, but in this blog data will be transmitted from Service Cloud to Eloqua in bulk for Opportunity Business Object.

Continue reading “Oracle Service Cloud to Eloqua – Bulk Opportunity Import using Service Cloud ROQL and OIC”

Oracle Service Cloud to Eloqua Custom Object Replication using OIC

In my previous blog I have focused on how Standard Business Object e.g. Contact can be replicated from Service Cloud to Eloqua.

Now, in this blog focused will be, how Custom Object can be replicated from Service Cloud to Eloqua.

Continue reading “Oracle Service Cloud to Eloqua Custom Object Replication using OIC”

Oracle Service Cloud to Eloqua Contact Create/Update using OIC

Recently, I have been worked for different use-case scenarios between Service Cloud to Eloqua Integration using OIC, hence thought to publish this blog to cover all those scenarios.

This is first in series which will use standard business Contact object data replication, there will be two more blogs, one covering Custom Object replication and another one will be importing data in bulk from Service Cloud to Eloqua.

Before, I start showing the steps how Contact Business Object data can be replicate from Service Cloud to Eloqua. I need to emphasis the important of Service Cloud Adapter and Eloqua Adapter.

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Embed Process Automation into Oracle Service Cloud – Part 1

In this blog, we showcase the abilities of Oracle Integration Cloud – Process to be embedded in SaaS applications. This is useful when you need to straddle workflows across systems or when users you need to conduct an approval are outside your organisation. OIC Process is extremely powerful for application extensions, providing capabilities to deliver embeddable UIs for Forms and Task Lists as HTML5 files that can be inserted in ANY application, Oracle, non-Oracle and even on-prem. We are using Oracle Service Cloud to showcase this. Service Cloud is a Service Request SaaS CRM, typically utilized by Contact Centres. Since only Contact Centre users have access to Service Cloud, what if you need information from another department, such as Field Services/Billing or even another organisation?

Continue reading “Embed Process Automation into Oracle Service Cloud – Part 1”